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MANAGED SERVICES


Allcom Managed Services (AMS) deliver our clients best of breed solutions covering all aspects of the life cycle management needs of our clients - from SME through enterprise solutions, from reactive support through total outsource solutions.

Audit

Allcom delivers comprehensive audit reviews based upon your noted needs. These may be from as simple as documenting an existing infrastructure through to analysis of a complex Business Continuity solution or lifecycle asset management process.

Support

Our tailored support solutions are designed to meet YOUR support needs. This may vary from ad hoc on call through to permanent onsite staff supplemented with our proactive end to end SLA monitoring based upon the award winning solutions suite from NimSoft.

Service Desk

Allcom Service Desk provides 24*7 support for Level 1 , 2 and 3 response with access to enhanced skills as may be required for your environment. All service desk staff carry appropriate industry specialisations from Tier 1 vendors such as Cisco, Citrix and Microsoft ensuring your first call is handled by a trained engineer... not an off shore call centre.

Outsource

Allcom's outsourced solutions may be as simple as Allcom managing your existing infrastructure or as detailed as you may need. Server, storage and application hosting are at the core but when blended with state of the art asset lifecycle management you can be assured your solution will also be highly reliable and vendor supported.

Asset Lifecycle Management

With the life of many IT assets now measured in months rather than decades due to the rapid progress of both hardware and software it has never been more important to ensure your infrastructure is up to date and that vendor support is available at all times. Allcom has partnered with leading vendors interfacing with their lifecycle management databases to simplify this management through simple to user web-based dashboards.

Allcom Managed Services (AMS)

AMS is our automated platform that will monitor, manage or pro-actively maintain you IT infrastructure based upon agreed end to end SLAs - these SLAs are created to meet YOUR business needs and can be a combinations of Network (ie latency, jitter, throughput and delay), Server CDM (CPU, Disk and Memory) or application (ie dB response) as well as any other information available via standards based SNMP MIBs. Any generated alerts can be managed directly by our trained Service Desk engineers or escalated automatically to your support staff as preferred - all 24*7*365.

Our solutions are tailored to your needs - and we can mix and match the services as you may require - monitor your WAN but have your Exchange server managed and you SQL maintained - mix and match SLAs between business hours and 24*7 - you are the client so you choose your AMS design.

Mobile Device Management

As smartphones and tablet PCs proliferate in the enterprise, companies are struggling to manage policy, security and support.

IT organisations today need visibility into and control over the mobile devices that are entering the enterprise, whether they are employee owned or provided by the corporation.

Allcom have partnered with the leading vendors in Mobile Device Management in offering solutions to help you control and protect the data and configuration settings for all mobile devices in the network, and greatly reduce support costs and business risks.

 


 

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